We offer a one-time only size exchange.
If shoes do not fit, please call us at 1-866-216-0220 (US Only) or
1-503-254-1164 (outside US) or email us at:
to arrange for a re-order/exchange. Return the
shoes to us, unused, within 14 days and we will re-order and ship your
corrected size replacement shoes. The only additional cost will be our
standard shipping rate ($9.95).
NOTE: Shoe sizes under 6 & over 10 (Women's sizes) or under 8 & over 12
(Men's sizes) and special widths (i.e., Narrow or Wide) are considered to be
Custom Orders. Custom Order shoes may be exchangeable but are NOT
Orders may be canceled prior to shipping with
management approval. Cancellations will be accepted up to three (3) days
from order placement with us. After three (3) days, there will be a
charge equal to 15% of the merchandise total to cancel your order.